BloodRelay Implementation Lead & Product Owner

Job Title: BloodRelay Implementation Lead & Product Owner
Location: Baltimore, MD preferred but not required
Department: Human Biologics Division
Reports To: Division President or Founder/Advisor 
Type: Full-Time

• Act as the Reference Lab Subject Matter Expert (SME), providing customers with operational and technical guidance during implementation.
• Lead implementation projects from initiation to go-live, coordinating with internal teams and external customer stakeholders.
• Perform mission-critical product configurations specific to each implementation using BloodRelay’s flexible rule- and code-based (JScript) logic engine.
• Translate complex customer requirements into clear, actionable workflows.
• Provide clear, confident decision-making in time-sensitive scenarios using operational expertise in reference laboratories and transfusion workflows.
• Ensure adherence to timelines, scope, and quality across all implementation phases.

• Maintain expert-level knowledge of the BloodRelay platform, including detailed understanding of its capabilities and limitations.
• Possess in-depth familiarity with BloodRelay’s APIs, enabling you to guide customer IT teams and integration developers on effective use.
• Drive the strategic roadmap for BloodRelay with a strong emphasis on expanding transfusion capabilities, including:
  • Electronic crossmatch (EXM)
  • Labeling and compatibility verification
  • Workflow automation and compliance

• Own the development of requirements documentation for new features (currently ~70% defined), working closely with engineering and clinical stakeholders.
• Serve as the Voice of the Customer (VOC) internally, ensuring real-world clinical, operational, and compliance needs are deeply embedded in roadmap decisions.

• 5+ years of experience in clinical laboratory operations, preferably in reference or transfusion medicine labs.
• Proven experience in healthcare software implementation or project management roles.
• Strong working knowledge of healthcare IT systems, workflow analysis, and rule-based configurations (JScript or similar).
• Familiarity with HL7 and RESTful APIs preferred.
• Demonstrated ability to lead cross-functional projects involving both technical and clinical stakeholders.
• Passion for solving real-world healthcare problems with thoughtful, scalable software design.

• Clear, persuasive communication skills with both technical and non-technical audiences.
• Ability to manage shifting priorities in a fast-paced, agile environment.
• Experience with product management tools (e.g., Jira, Confluence) and requirements gathering.
• Commitment to continuous learning and improving patient safety through innovation.

• While performing the duties of this position, prolonged periods of sitting at a desk and working on a computer may be required. 
• Additionally, the employee is regularly required to talk or hear.
• The employee frequently is required to use hands or fingers, handle, or feel objects, tools, or controls.
• The employee is occasionally required to stand, walk, sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 15 pounds.
• Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
• The noise level in the work environment is usually moderate.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and perform any other job-related duties requested by any person authorized to give instructions or assignments.

This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship. 

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